Complaints Handling Procedure

The Complementary Medicine Practitioner Association Council [CMPAC], takes complaints very seriously. Complaints from patients, fellow members or any member of the public will all be treated equally and follow the same procedure.

Procedure

  • Complaints MUST be in writing in the form of a Statutory Declaration.
  • They must be forwarded to CMPAC Executive Officer via the National Administration Office.
  • The Executive Officer will contact the member concerned and provide them with a copy of the complaint affording the member an opportunity to respond.
  • The Executive Officer also reserves the right to undertake its own investigations.
  • The complaint together with all relevant associated material will then presented at a formal meeting of the National Council when the appropriate action will be decided by a majority vote.
  • Members will be afforded the opportunity, should they formally request it, to make a personal representation to the National Council at that meeting.
  • The decision of the National Council will be regarded as final and not subject to appeal unless formally granted by the National Council due to new evidence.

Courses of action open to the National Council

  • In the case where the National Council finds in favour of the member no action will be taken and the complainant advised of the outcome accordingly. Reasons may or may not be given to either party.
  • In the case where the National Council finds against the member they have the power to:
    • Caution the member and obtain undertakings that such incidences will not happen again.
    • Reduce the members status and membership privileges for a prescribed period, or until the National Council is prepared to reinstate the member to their previous status.
    • Suspend their membership for a prescribed period of time or cancel their member and expel them from the association.
  • The complainant will also be advised of this outcome with or without any further explanation.

 

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